Shipping policy

Shipping Policy

Thank you for shopping with us! We want to ensure that your experience with us is seamless and enjoyable. Below is all the information you need regarding our shipping process.

Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email once your order has been processed, along with tracking details when your items have shipped.

Shipping Methods & Delivery Times

  • We offer various shipping options at checkout, including Standard Shipping, Expedited Shipping, and Priority Shipping.

  • Standard Shipping: Typically takes 5-7 business days (depending on your location).

  • Expedited Shipping: Typically takes 2-3 business days.

  • Priority Shipping: Typically arrives within 1-2 business days.

  • Shipping times may vary based on location and are not guaranteed due to factors outside of our control (e.g., weather, courier delays).

Shipping Rates

  • Shipping costs are calculated at checkout based on your order’s weight, destination, and chosen shipping method.

Order Tracking

  • Once your order has been shipped, we’ll send you a tracking number via email so you can monitor your package’s progress.

  • Please note that tracking information may take 24-48 hours to update after your order has been shipped.

Incorrect or Missing Shipping Information

  • Please double-check your shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If you realize you've made an error with your shipping information, please contact us immediately at contact@products-innovations.com before your order is shipped.

Lost or Damaged Packages

  • While we take great care in packing your order, once it leaves our warehouse, we are not responsible for lost or damaged packages. If your package is lost or damaged, please contact the carrier directly.

  • If you need assistance, feel free to contact our customer service team, and we’ll do our best to help resolve any issues.

Returns & Exchanges

  • For more information on returns, please refer to our Return Policy